We have a passion for helping our customers communicate across boundaries of language, comprehension and culture. This passion comes from understanding how important our work is to our clients. We help them communicate clearly and accurately with their domestic and global audiences, as well as with their employees throughout the world.
Our vision is to make global communication and learning faster and easier so people and businesses can perform at their highest potential.
We do this by helping our customers create, deploy and monitor high impact content across an ever-smaller planet.
- Operate with integrity.
We take care of each other and facilitate the success of our clients, employees and suppliers because we know that without them we can’t be successful. We are open and honest about what we can realistically deliver. We do what we say we’re going to do and follow through on our commitments.
- Strive to exceed expectations.
We make every effort to understand each client’s unique needs and ensure we deliver to their satisfaction. We ask questions to clarify each step, collaborate with the client to develop the best approach and measure ourselves against the defined deliverables.
- Innovate and improve.
We are nimble and innovative in our use of technology and our approach to solving challenges for our clients, employees and suppliers. We are lifelong learners who strive to continuously improve. We seek guidance, provide constructive feedback, and acknowledge our mistakes and learn from them.
- Recognize everyone’s voice.
When someone speaks we listen. We foster a culture of inclusivity and communication with clients, employees and suppliers. We encourage open and transparent dialogue, and we regularly solicit feedback. We act on what we hear by celebrating the positive and meeting challenges that arise.
- Take pride in our work.
We are mindful of the details and strive to build loyalty by providing exceptional service. We take pride in what we do as individuals, hold each other accountable and empower each other to succeed.
“I’m continually impressed with the level of service”
“I’m continually impressed with the level of service we’re getting from VIA. The VIA Project Management team and client quality assurance processes are significantly better than we’ve experienced from other vendors. They meet our timelines consistently and make our lives much easier.”
Rob Strulowitz – Executive management consultant for the e-Learning industry