Customer Commitment

We believe in an old-fashioned dedication to quality and customer service that is all too rare in this world. We think there’s room, even in a fast-moving, technology-driven industry like ours, for a pledge to deliver quality, to deliver it on-time and to treat our customers right. So here’s our commitment:

Putting our customers first every time

VIA guarantees a high service standard to every customer on every project, delivering language translation with quality, service and speed.

Project quality

We strive for 100% error-free translations including accuracy, formatting and style. Project quality is tracked using defect processes. On average we deliver above 99% on all language translation and learning projects.

VIA Quality Methodology Overview

See how our service-driven model yields the highest quality, most accurate work in the industry. Read it here.

Localized style

We seek to capture the meaning of the original language for translation, learning and insight solutions. Any conflicts between style and substance are worked out with you while keeping your target audience in mind.

On-time delivery

VIA boasts a 99% success rate when it comes to meeting deadlines. Scope and progress are routinely reviewed to help ensure timely completion.

Customer care

At VIA, we are committed to position your organization for success. We strive to understand your ongoing language, learning and marketing needs, provide timely responses to queries and issues and proactively approach improving overall value.

We’ve developed custom solutions drawing on these integrated disciplines for several clients including Cisco, HP, Intel, Nike and Google, as well as many healthcare organizations, to help them reach their goals. We look forward to helping you achieve your goals.