Translation Platform FAQ

Getting Started

If you plan to order translation services with any regularity, you should create a VIA Translation Platform account. Your unique Translation Platform account gives you 24/7 access to a project manager and translation team. In addition, it links in other translation services that we provide, such as translation memory, extended quality assurance and glossary and style guide services. With a signed agreement or open purchase order, your Translation Platform account also gives you the option to pay via credit card or invoice and makes you eligible for volume and promotional discounts.

We charge on a per word basis for every language ordered. Our rates vary depending on your type of account, service(s) requested, language selection and file type. Please note that there is a minimum charge for each translation order that varies by language. Users have the option of avoiding minimum charge orders if they bundle small documents as part of the same project. Hourly rates are charged for desktop publishing, engineering and other services outside of translation.

After creating a Translation Platform account, you can easily attach the document(s) you want translated, select the languages and click on the submit button to upload your document(s). This will give you the option to see prices and delivery times before you place an order. For most documents and languages, you will receive an instant price and delivery quote; for others you will receive a quote within one business day. If you do not receive a quote, and/or if you have questions about your project, different languages, etc., please contact us

Documents/Files

Yes. The Translation Platform does not limit the number of documents you can upload, but a reasonable number of documents works best. If you have more than 10 documents, then you should either split the job or provide the files in a zipped format for easier transport.

When your translation(s) are ready you will receive a notification email. You can pick up the order by logging in to your account from our home page and clicking on the ‘Delivered’ link, clicking the job you want to download, then expanding the language you chose under the ‘Delivery’ section. Your order will be available online for 30 days before being archived offline.

You should be able to successfully view a PDF version of your translated document. In order to open and view the original translated document, your computer must support the language or the document will not display correctly. Microsoft Windows 2000 and later automatically includes multi-language support for double-byte character languages including Chinese, Japanese and Korean and should display properly. If you are using an older version of a Windows operating system, you can download support for double-byte character sets from Microsoft. If you still have trouble viewing any characters, we would be happy to help, contact us

We quote the following file types instantly: .doc, .docx, .xls, .xlsx, .ppt, .pptx, .htm, .txt, .rtf. All other file types can be uploaded to the site, but will be quoted manually, usually within one business day, depending on the size of the project. The VIA Translation Platform also allows you to attach reference documents related to your translation. Note: If the actual word count is significantly different from the instant quote online, we will contact you to let you know any price difference before proceeding.

If you are sending files that are uneditable like PDFs, or require formatting/DTP, please upload all necessary files as a single compressed file like .ZIP, including the original editable source file(s) if available (e.g. Adobe InDesign/Illustrator, QuarkXPress, MS Word), and fonts and images/links if needed.

To create your ZIP file, select all the desired files, then:

  • Windows XP/7: choose “File” > “Send To” > “Compressed (Zipped) Folder”
  • Apple OS X: choose “File” > “Create Archive” or “Compress”

We can provide you with an instant online price if your file is Word, PowerPoint, Excel, or Rich Text Format. If you have a different file type (e.g. ZIP, HTML, InDesign, Quark, etc.) simply upload it in the same way and we will provide a manual estimate, usually within one business day. If your document contains graphics, screenshots or other elements that require more than just straight translation, we will inform you of any additional charges before proceeding.

The Translation Process

Each order submitted for translation is translated by a professional native-speaking translator and proofread by a second, native-speaking professional. Additional services can be added to your account; such as Third Party Quality Assurance, desktop publishing, translation memory management, glossary maintenance and more.

VIA works with a global network of more than 5,000 translators. Each translator has at least 5 years of professional experience, professional credentials and a proven track record for their particular area of expertise. 

Currently we provide translation services in 125 different languages. Languages include: Afrikaans, Albanian, Arabic, Armenian, Bengali, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English for United Kingdom, English for United States, Estonian, Farsi, Finnish, French for Canada, French for France, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese for Brazil, Portuguese for Portugal, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish for Latin America, Spanish for Spain, Swedish, Tagalog, Thai, Turkish, Urdu, Vietnamese, Welsh, Zulu. We will provide translation services in additional language pairs as needed.

We have carefully selected and partnered with experienced translators and editors who have a proven track record of delivering professional, high-quality work. Subject matter expertise includes:

  • Automotive
  • Banking
  • Education
  • Energy
  • Finance
  • Government
  • Healthcare
  • High Tech
  • Insurance
  • Legal
  • Manufacturing
  • Marketing
  • Medical
  • Other
  • Pharmaceutical
  • Public interest
  • Services
  • Telecommunications
  • Transportation

Yes, most likely. We work with translators all over the world. Please contact us to find out.

Before you place your order, your estimate will include the number of business days for Standard and Express delivery options for your particular project. If your project requires faster turnaround, you can select “Express” service, which incurs an additional charge. For other turnaround requirements, please contact us.

We have an intensive quality control process. Your project passes through three different quality control checks: first it’s translated by our qualified language and subject matter team, then it’s proofread by an expert in the language and then it receives a final quality assurance check.

Our proprietary workflow software manages translation and editing throughout the entire lifecycle. All files submitted for translation are protected through a “roles-based” security matrix that provides the translators access only to files assigned to them. In addition, every team member is under strict non-disclosure and confidentiality agreements. Special care and handling is available for PHI and other highly sensitive documents. 

We love special instructions. You can write special instructions in the ’Instructions’ box after you click ‘Review Estimate’ on the ‘Start a Job’ page, or you can contact your account manager.

Your Account

If you try to login and have forgotten your password, simply click “Forgot password?” on our login page, enter your registered email address and you will receive an email with a link to reset your password.

Login to the VIA Translation Portal, and click on “My Profile.”

Yes – click on “Manage Users” and then “Add” to create multiple users under your account.

Payment

We currently accept American Express, MasterCard and Visa.

On your browser you will see the icon representing a safe encrypted site. VeriSign, a leading accredited external party, has certified that we have the relevant software to ensure a 100% secure experience.

Yes. We can accept purchase orders from business and government users who have successfully completed our standard credit approval process.

Miscellaneous

VTP works best on modern web browsers, such as:

  • Chrome 31+
  • Firefox 26+
  • Internet Explorer 9.0+

All of these browsers can be downloaded for free and will deliver an optimal web browsing experience using VTP. If you have questions about whether VTP will work with your browser, you can contact us.

We have a dedicated business development and customer service team managing the VIA Translation Portal services. We would be happy to help, contact us